SHIPPING 

Pure Apotheca ships Australia wide.

Orders are usually shipped from our Summer Hill store within 1-2 business days. 

We use a number of courier networks to ensure your parcel gets to you as soon as possible. Your order will be trackable with a unique tracking number emailed to you once your parcel has been collected from our store. Please allow upto 3-7 days for your parcel to arrive. 

Orders over $150.00 are eligible for free shipping Australia wide. 

Please note, some exclusions to free shipping apply. Free shipping does not apply to bulky items including furniture, lamps and artwork. Selected other items may also be excluded from the free shipping offer. In this case it will be noted in the product description.

For orders under $150.00, the cost of shipping is calculated at the time of checkout based on the weight and size of your items, and their destination.

Cost of shipping incurred on all orders is strictly non-refundable under any circumstance. 

If you have any questions about shipping please don't hesitate to get in touch. 

RETURNS, REFUNDS  & EXCHANGE POLICY 

We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return a product. 

CHANGE OF MIND: 

Pure Apotheca accepts return or exchange of merchandise due to change of mind where an item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unused and as sold within 7 days of purchase. All returns or exchanges must be accompanied with the original receipt as proof of purchase. 

Please choose items carefully when purchasing. Please note, we do not offer exchange or refund due to change of mind on the following items unless the item is faulty:

FAULTY & DAMAGED ITEMS:

Should your online order arrive damaged or be defective, Pure Apotheca must be notified via email within 48 hours of delivery of the order. Please email a full description with photos to hello@pureapotheca.com and a team member will be in contact with you to assist. 

If goods are returned damaged or faulty due to manufacturers defects, Pure Apotheca wherever possible will endeavour to replace the goods to the customers satisfaction. Replacements are not able to be offered on sale or clearance items. Should Pure Apotheca not be able to replace the goods, a full refund of the item's purchase price or credit note will be offered to the customer. Please note, the initial cost of shipping originally incurred for all orders placed is strictly non refundable under any circumstance. 

Customers are to return any faulty or damaged items in its original condition and packaging at their own postage or courier expense. Please return items to our Summer Hill store located at 116 Smith Street, Summer Hill NSW 2130. If returning an item over $50, customers are strongly advised to consider using a trackable shipping service or purchasing shipping insurance as  Pure Apotheca cannot guarantee receival of returned items.